Privacy Policy

SJ Cabs is a unit of InnovExc Tech Solutions Private Limited, Pune ("SJ Cabs", "we"). This policy explains what personal data we collect through sjcabs.in, WhatsApp and phone, why we collect it and what you can ask us to do with it. It follows India's Digital Personal Data Protection Act, 2023.

What we collect

Riders and corporate customers: your name, mobile number, email address, pickup and drop addresses, travel dates and times, the cab type you choose, and your booking history. While a ride is active we show the driver's live location so you can track the cab.

Driver partners and fleet owners: your name, mobile number, email address if you give one, date of birth, father's name, home address, Aadhaar number and images, driving licence, police verification certificate, a photo of you, and your vehicle's registration, insurance, permit, fitness, tax documents and photos. Agencies also share the same details for each driver they add.

Everyone who visits the site: pages viewed, the device and browser type, and where you came from (for example an ad or a link with a campaign tag). We keep the campaign tags in your browser's local storage so we know which channel brought a booking or sign-up.

Why we use it

• To confirm, run and support your booking, and to send booking updates by email or WhatsApp.
• To check a partner's identity and documents before approving a car, and to match approved cars with corporate duties and rides.
• To keep riders, drivers and our platform safe, and to meet legal and regulatory requirements.
• To understand which pages and campaigns work, so we can improve the site and our marketing.

We do not sell your personal data.

Who we share it with

• Your driver (your name, pickup point and phone number) and, for corporate duties, the company you are attached to.
• Service providers that run the platform for us: website and server hosting, our database, document storage, email delivery, maps and address search (Google Maps), and site analytics. They may only use the data to provide their service to us.
• Advertising platforms such as Meta and Google, only for measuring our ads, when those tools are switched on.
• Government authorities when the law requires it.

How long we keep it

We keep booking records and partner documents for as long as you use SJ Cabs and afterwards for as long as the law requires (for example for tax and transport records). Applications that are not approved are deleted when they are no longer needed. You can ask us to delete your data sooner, unless the law requires us to keep it.

Your rights

You can ask us to show you the personal data we hold about you, correct it, update it or erase it, and you can withdraw consent you gave us. You can also name another person to exercise these rights for you. To make a request or raise a complaint, call or WhatsApp +91 98903 88201. We will reply within 30 days. If you are not satisfied, you may complain to the Data Protection Board of India.

Security

We limit partner documents to the team members who review applications. Our admin panel needs a password, and all traffic to sjcabs.in is encrypted.

Changes

We will update this page when our practices change and show the new date at the top.

Contact

SJ Cabs, Magarpatta, Hadapsar, Pune 411028, Maharashtra. For any privacy question, call or WhatsApp +91 98903 88201.