Terms of Use and Cancellation Policy

Last updated 14 November 2026

These terms apply when you use sjcabs.in or book a cab with SJ Cabs, a unit of InnovExc Tech Solutions Private Limited, Pune. By booking, you agree to them.

Bookings

  • You can book online, by phone or on WhatsApp. A booking is confirmed when you receive the confirmation by email or WhatsApp.
  • The fare shown when you book is the fare for that trip as booked. Changes you ask for during the trip, such as extra stops, extra kilometres, extra hours or a different route, can change the fare, and we will tell you before the change.
  • Give correct pickup details and be ready at the pickup time. If the driver cannot reach you, waiting time charges may apply.

Payment

You pay the driver at the end of the ride by cash, UPI or card, unless we have agreed a different arrangement (for example monthly billing for a corporate account).

Cancellations

  • You can cancel free of charge before a driver is assigned.
  • After a driver is assigned, a cancellation fee may apply. We will tell you the amount before you confirm the cancellation.
  • If we cannot provide a cab after confirming your booking, we will tell you as early as possible and you owe nothing.

During the ride

Please follow the driver's reasonable safety instructions, wear a seat belt and do not carry illegal or dangerous items. A driver may end a ride if a passenger behaves in a way that puts anyone at risk. Damage to the vehicle caused by a passenger may be charged.

Driver partners and fleet owners

Partners who attach their cars with SJ Cabs sign a separate partner agreement, which covers fees, corporate duties and documents. Where that agreement differs from these terms, the agreement applies.

Our responsibility

We work to make every trip safe and on time, but delays can happen because of traffic, weather, road closures or other events outside our control. To the extent the law allows, our liability for any trip is limited to the fare paid for it.

Using this website

Do not misuse sjcabs.in, try to access other people's accounts or interfere with how the site works. The SJ Cabs name, logo and content belong to InnovExc Tech Solutions Private Limited.

Law and disputes

These terms are governed by the laws of India. Courts in Pune, Maharashtra have jurisdiction.

Contact

For questions about a booking or these terms, call or WhatsApp +91 98903 88201.